Privacy Policy

Privacy Policy

Last updated: 20-04-2025

This Privacy Policy describes how CHAMIS ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from chamis.nl (the "Site"), or otherwise interact with us (collectively, the "Services"). "You" and "your" refer to any individual using our Services, whether as a customer, website visitor, or another individual.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to this Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal obligations. Changes will be posted on this page with an updated "Last updated" date.

Information We Collect

We collect personal data to operate our services effectively and provide you with the best experience. The information we collect depends on how you interact with us.

Information you provide directly:

  • Contact details: name, email, phone number, address

  • Order information: billing/shipping address, payment details, order history

  • Account data: username, password (encrypted)

  • Customer service messages and inquiries

  • Wishlist and shopping cart activity

Information we collect automatically: We use cookies and similar technologies to collect:

  • Device and browser type

  • IP address

  • Pages visited and usage behavior

  • Interaction with emails or advertisements

Information from third parties: We may also receive data from:

  • Shopify (our ecommerce platform)

  • Payment processors (e.g., iDEAL, Klarna, PayPal)

  • Marketing tools and analytics services

How We Use Your Information

We use your personal information for the following purposes:

  • To fulfill your orders: including payment processing, shipping, and updates

  • To manage your account: login, preferences, communication

  • To provide customer support

  • For marketing purposes: if you opt-in, we may send emails or display targeted ads

  • To detect fraud or abuse

  • To comply with legal requirements

Cookies

We use cookies to optimize the user experience and analyze performance. You can manage or disable cookies in your browser settings, but doing so may limit functionality.

More about cookies used by Shopify: https://www.shopify.com/legal/cookies

Sharing of Information

We may share your information with trusted third parties:

  • Vendors helping us operate our Site (Shopify, hosting, fulfillment, analytics)

  • Payment processors for secure transactions

  • Marketing and advertising platforms (only with your consent)

  • Legal authorities if required by law

  • In case of a business transaction (e.g., sale, merger)

We do not sell your personal information.

Your Rights

Depending on your location, you may have rights including:

  • Accessing the personal data we hold about you

  • Requesting correction or deletion of your data

  • Withdrawing consent for marketing at any time

  • Objecting to processing or requesting data portability

To exercise any of these rights, please email info@chamis.nl. We may need to verify your identity before processing the request.

Retention & Security

We retain your personal information as long as necessary to provide our services and comply with legal obligations. While we take security seriously, no system is 100% secure. Please avoid sharing sensitive information over unencrypted channels.

International Transfers

If you are located outside the Netherlands, your data may be transferred and processed in countries with different data protection laws. In such cases, we ensure appropriate safeguards are in place.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors.

Contact

For questions or concerns regarding this Privacy Policy or your personal data, please contact us:

CHAMIS
Email: info@chamis.nl